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Service Policy 

Placing an order:

Please supply the item number and the order quantity, we will offer you the competitive price with high quality.With over 8 years' design and manufacturing experience, Seven Stars  team provides kinds of stone products & ceramic products, such as granite,marble,pebble, glazed ceramic wall tile,glazed ceramic floor tile,outer wall tile,porcelain tile,unglazed floor tile,unglazed ceramic mosaic and etc.

Samples:

Almost any samples is free,due to the weight of building materials,the shipping cost for sample is not free,Please tell us the express courier account number such as Fedex, DHL, TNT, UPS etc. We will ship the samples to you upon your request for collect.

Shipping Terms:

Due to the goods is so heavy,we load the materials into 20' heavy duty container to save shipping cost,which can load 27.5mt for goods weight.Please check with your shipping forwarder,if you appoint the shipping forwarder.We also can arrange the shipment with 20' heavy duty container for you.

Payment Terms:

We accept 30% value as deposit for production,balance 70% should be payment,after we load the goods,show the loading photograph,and copy of B/L.L/C at sight also can accept.For 1st business,D/P or D/A is not acceptable.


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